A) In order to reset your Fashion Stock Exchange account password, visit your account settings page and select reset password.

Once you have selected this option, an email will be sent to your email account associated with your Fashion Stock Exchange account, allowing you to update your password.

If you do not see the email once you have sent the request, we recommend checking your spam and junk filter before submitting another request.

The best way to secure your Fashion Stock Exchange account is to use a unique password that hasn't been used on any other platforms. While we require passwords to include at least 8 characters, one capitalized letter, one number, and one special character, we encourage longer passphrases that include multiple special characters.

A) While we’d hate to see you go, we have a few options to support your account change.

Delete your billing information

Delete your billing and shipping address, along with any credit cards on file. You can view this information at Fashion Stock Exchange Settings

To delete just your billing information, contact us and request "Delete Billing."

Delete your account

To delete just your account, contact us and request "Delete Account."

Note: When a customer asks us to erase their information, some information has to be retained for legal and security reasons. This is in line with data privacy laws (including the GDPR) which do not require us to delete all information in its entirety. We also need to keep a record of transactions in case of legal disputes and for tax purposes.

A) Fashion Stock Exchange will never ask you to submit personal information on a 3rd party website, or call you without your permission. Be suspicious of unusual requests for your personal or financial information by email or phone. It may be a “spoof” or “phishing” attempt by parties not affiliated with Fashion Stock Exchange in an attempt to collect your personal information.

Follow the tips below to identify potentially suspicious messages and keep your account safe.

What is phishing?

“Phishing” is an attempt to steal your personal information online. Scammers pretend to act as a legitimate business or individual to get you to disclose your personal information such as credit or debit cards, passwords, and Social Security numbers.

What do suspicious emails and phishing attempts usually look like?

Phishing scams often impersonate a well-known company, and usually include imitations of company logos, official-looking email templates, and messaging that may seem similar to real communications from Fashion Stock Exchange.

• The most common phishing scams involve sending an email that pretends to be from a legitimate company such as Fashion Stock Exchange.
• The email may ask you to fill out a form or click on a link or button that takes you to a fraudulent website.
• The fraudulent website may look extremely similar to the company referenced in the email. The goal of these scams is to trick you into submitting your sensitive personal information.

How do I know if an email or notification is actually from Fashion Stock Exchange?

Keep the following in mind to determine if it’s from us:

• We will never request payments or submission of financial data via a 3rd party website or vendor.
• Emails from Fashion Stock Exchange will come from info@fseindia.in.

What should I do if I think I received a suspicious email, text, or notification?

• Do not click any of the links or open any attachments within the email
• Contact us to report the issue.
• After forwarding the email, delete it.
• Forward the mail at info@fseindia.in

What should I do if I already opened a link or provided personal information?

• Change your Fashion Stock Exchange password. Make sure it’s complex and isn’t used on other sites.
• Update your password on any other websites where you use the same email and password combination.
• If you entered payment information, contact your financial institution to verify if your information has been compromised.

How do I spot a potentially fraudulent website?

You can’t always tell a website is authentic just by looking at the pages, since it’s easy for scammers to copy a real website’s content. You can look at the website’s URL to verify that you’re on the real website.

• Does your browser warn you that the site may be malicious? This is usually a tell-tale sign that the website you’re about to access may be a phishing website.
• The URL should start with https:// and not http://. You should see the web security icon (a lock) in the browser address bar.
• Does the URL look overly complex and suspicious? Real Fashion Stock Exchange URL starts with "https://www.fashionstockexchange.com"

What are some best practices to keep my information safe?

Be extremely careful anytime you get an email or text requesting personal information.

• Check the sender’s email address to see if it is legitimate.
• When in doubt, don’t click any links within a potentially suspicious email.
• Visit https://fashionstockexchange.com and log in to your account. If there is a real problem with your account, it will be visible when you log in.
• Never provide personal or financially sensitive information via email.

Please contact usif you think someone has taken over your account so we can help you get back to buying and selling your favourite products.

A) Some items are missing images because they are new releases or we have not yet obtained images that meet our quality standards.
All products without images contain an upload form where users can submit their own images of the same product listed. Please note that the image you upload must be one you capture yourself. We will not accept stock images, screen grabs, or photos taken from other publications or sources.
For all other products please check back soon, as we are continually obtaining images of all products listed within the Fashion Stock Exchange Catalog.

Don’t see an item that you would like to place an Ask or Bid on? Submit your request to us using the Product Suggestion Form.

What happens after my submission?

You will receive a notification on the product submission form that we've received your request. Our team will review your submission, determine the fit for our marketplace, and align it with the team's priorities.

How long before the product I requested is added to the marketplace?

Please allow our catalog team up to two weeks to process your request. All requests are reviewed in the order that are received.

I haven't received any email notification, was my product added?

To see if your product was added please check the site. If the product you requested is not on the site within two weeks, it was likely rejected due to not meeting the criteria of our catalog at this time.

Please connect with us via sending us an email at info@fseindia.in or dropping a whatsapp message on +91 8591634145. Our team will instantly start an investigation against the incident.

A) Fashion Stock Exchange defines "Deadstock" as an authentic, new, unworn pair of sneakers. They are complete with original box including the box lid and the box label indicating the shoe size, as would be acceptable for sale at a retail location. “Deadstock” sneakers also may or may not include additional accessories (such as laces) that were included in the original packaging at purchase. 

As with sneakers sold at retail, some pairs will pass "Deadstock" inspection despite being unlaced, tried on for fit, and/or having slight manufacturer flaws and imperfections that are uncontrollable. In addition, all "Deadstock" sneakers must come in the original box, which may have encountered minimal damage from shipping, discoloration from storage and/or any normal wear and tear due to aging.

When it comes to older pairs,”Deadstock” sneakers can include signs of aging, including yellowing and should be worn at your own risk. "Deadstock" sneakers that are over 5 years old, when worn, may experience structural weakness and a lack of durability. We do allow the original box to be slightly damaged, such as minor dents and rips. We do not allow boxes with major rips or tears.

A) Fashion Stock Exchange defines streetwear as brand new it has to be unworn and in flawless condition. In-store tags and/or generic plastic bags are NOT required for a streetwear item to be considered brand new. We strongly encourage every seller to include the original tags and clear plastic sleeve with every sale, but these are not required as they will vary depending if the original purchase was in-store or online.

We do require any original accessories that may have been included by the manufacturer, however, we do not require any additional branded content (postcards, stickers, etc.), or the shopping bag that may or may not have been included during the original sale.

As with items sold at retail, some products will pass our inspection despite having minor stitching or other manufacturing flaws that are uncontrollable.

The branded shopping bag or additional branded content (postcards, stickers, etc.) are not required and will be discarded once received.

Fashion Stock Exchange strictly follows No Refunds and No Exchange Policy. Sneakers can always be re-listed for sale at any time. However, an order once placed can be cancelled within 60mins by the buyer or the seller. In such a case the buyer gets a refund and the pair is returned back to the seller.

A) Fulfilment will be completed through our shipping partner Delhivery.

It might take a couple of days before receiving a shipping confirmation since the sneaker needs to be delivered to our facility and pass authentication before it is shipped to you!

Delivery within 6-8 Business Days.

A) For any queries email us at: info@fseindia.in

Operational AddressOffice No.4, Dimple Apartments, Prabhat Colony, SantaCruz (East), Mumbai - 400055